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How to unlock dark mode in Zenvia Customer Cloud
4 min
Created by Leonora Alves on 9/30/2025 4:58 PM
Updated by Leonora Alves on 10/8/2025 11:04 AM

The dark mode changes the interface menu, making navigation more comfortable, especially in low-light environments. It is **unlocked when your organization completes the steps suggested by the platform, which involve system integration, sales support, and technical support.

By following these steps, you get the most out of Zenvia Customer Cloud, using real data for analysis, segmentation, automation, and insights that help you sell more and better serve your customers – and you also unlock dark mode as a bonus.

Integrate system

Connect your management system (ERP, e-commerce, or other compatible system) to Zenvia Customer Cloud to centralize contact data, purchase history, and customer transactions.

Step 1: Choose and integrate

Step 2: Confirm integration

  • Verify that the system appears Integrated.

💡 Tip: Use the data!

After 24 hours of integration, your organization's general data becomes available on the Home screen, offering the first insights.
👉 Overview of Zenvia Customer Cloud

When you integrate a management system with Zenvia Customer Cloud, the data enriches different platform features, allowing you to better understand your customers, create more effective campaigns, and automate actions. 
👉 How to use data from your integrated management system​


Attend sales

Step 1: Integrate the channel

  • Integrating WhatsApp is mandatory to use the Customer inbox. Additional channels, such as Facebook Messenger, Instagram, and RCS, are optional.
  • See all channels and integration guides.

Step 2: Assign support groups

Step 3: Start a support session

  • Access Sales > Customer inbox
  • Choose the desired channel and start the conversation.


Reference guides to start a sales support session via:

Provide support

Perform at least one support session, registering and closing a ticket, ensuring that your organization also uses the platform for retention and support.

Step 1: Integrate the support channel

Step 2: Assign support sessions to a department

Step 3: Start a support session and link to a ticket

  • Access Support service > Inbox, perform the support session, and link it to a ticket.

Reference guides for performing support sessions:

Activate dark mode

With all steps completed, you can enable dark mode, which follows your browser's configuration.

Steps in Google Chrome:

1. Open Google Chrome;

2. Click the three dots icon in the upper right corner;

3. Select Settings;

4. Click Appearance in the left sidebar;

5. In the Mode section, choose Dark;6. Then, return to Zenvia Customer Cloud and see the side menu in dark mode.

💡 Tip: If needed, disable the feature directly in the browser, in the same way it was activated.