Category: 01. Channels

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

The email domain is the entire part of an email address that comes after the @ symbol. You can create a custom domain with your company's name to give more authenticity to your messages. This article will guide you through the steps to register and add a domain. ⚠️ Attention: This feature is only av

The Channels module in our solution integrates conversational channels with other modules in Zenvia Customer Cloud, enabling your company to provide effective customer service through practical and unified communication. ⚠️Attention: This functionality is only available for users with Operator or A

Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can: Customize the profile: Change your account’s appearance by updating the profile picture, name, description, and other associated information. Set data storag

Assign support channels to a specific agent or a support group. This way, all messages received through these channels will be directed to the responsible person or group. Before assigning, make sure the channel is properly integrated and configured for support. The channels available for commercial

Zenvia Customer Cloud allows sending SMS messages to different countries. By default, your account is set up to send messages only to Brazilian numbers, but you can configure it to send SMS to any other country. Configure sending to international numbers To enable sending messages to numbers in any

The SMS channel allows for the sending of text messages and is widely used for managing marketing campaigns. Customers with an active plan have access to various channels, including SMS. The channels are available in a single package with their respective unit prices. To learn more, check out the ar

The Webchat channel allows you to provide services through your company's website. Through the widget, which is the interface available on the site, customers can "call" your service operation for interaction. This way, you can: Customize your chat: change the color, insert your logo, and choose th

RCS (Rich Communication Services) is a messaging standard that allows sending text messages, audio, videos, and photos. It's also possible to build interactive dialogues with your customers. All of this is done using Messages, the same Android system app that reads SMS. With it, you can understand t

Messenger is Facebook's free messaging and chat service, which has its own application and platform. The tool is a comprehensive communication solution, allowing users to create conversational journeys to interact with the page and obtain various types of information. Clients with an active plan hav