In Zenvia Chat, you can set yourself as available, ready to receive and handle customer interactions quickly and efficiently.

To activate this feature, go to Zenvia Chat → Agent Profile and enable the option Available for service, located in the upper right menu of the screen.

When the option is enabled, you will automatically receive new interactions that arrive in the queue, ensuring that no customer goes unanswered and that service is distributed evenly across the team. This helps reduce waiting times, increase productivity, and deliver a more satisfying customer experience.

Keep in mind that if the option is disabled, you can still manually pull a ticket from the queue. However, if it remains disabled, you won’t automatically receive new conversations. For this reason, keeping yourself available is essential to streamline the service flow and ensure that customers are assisted at the right time.




Done! Availability activated.