01. Defining the Objective and Type of Chatbot
Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers.
This article is an introduction to guide you through the first steps and ensure that your solution meets your
04. Add Skill to the Chatbot
The Skills screen allows you to specialize a particular action for your chatbot, improving the user experience with more detailed responses.
To understand its function in practice, suppose you have a general knowledge base covering a variety of topics about your company. Also imagine that your cus
02. Integrate chatbot into your Website
Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it.
Step 1: Link Web Chat to Chatbot in Zenvia Customer Cloud
Access the List of chatbots and click on the name of the chatbot
01. Deploy chatbots on channels and on your website
This guide aims to help you make your chatbot available on Instagram, ensuring it is ready to interact with users as soon as messages are sent to your business account.
⚠️ Attention: To make a chatbot available on Instagram, you must have permanent administrator permissions for the company’s Facebo
01. Create Qualification chatbot
Qualification chatbot is a tool to improve customer service efficiency. With it, you can ensure that each request is directed to the most appropriate department or agent, optimizing time and service quality.
This automated process helps identify customer needs from the first contact, allowing agent
04. Building a blank chatbot
The option to create a blank chatbot offers total freedom to define the conversational flow exactly as you want.
Starting from scratch, you have full control to determine each step and interaction, tailoring the chatbot to the specific needs of your project.
This approach is recommended for users wh
03. Building a chatbot using a model
Using a model, you can simplify the process of creating a chatbot and build it more practically.
These templates function as pre-configured structures that already include the main conversational flows and features you need, such as FAQs, Appointments, and Surveys.
Use a model
Templates allow you to
02. Building a chatbot with the Construction assistant
If you prefer a more guided approach to creating a chatbot, the Construction Assistant is the ideal solution.
It uses Artificial Intelligence (AI) to automatically create conversation flows, allowing you to focus only on adjusting the necessary details for your reality.
With this format, you can cre
01. Choosing the format for creating a flow chatbot
The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us
03. Managing Chatbot Content on the Knowledge
The Knowledge screen is the repository of the content that the chatbot uses to provide answers to users. This is where you determine which content your Chatbot should consult during conversations. It can serve two functions:
Generate answers during the chats: The chatbot consults this content to pro