1. Return to search
  2. Solutions
  3. Conversion
  4. 03. Features
  5. 05. Integrations of Conversion
  6. Did not find? Describe inside ticket
  • Zenvia Customer Cloud
    • 01. For Devs
      • Contacts Base Zenvia Customer Cloud API
      • Sales API in Zenvia Customer Cloud
      • Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud
      • Ticket query API
      • Zenvia Customer Cloud for Devs (APIs)
    • 02. Homepage
      • Notification Center
      • Reset or change my password
      • How to change my personal profile information?
      • How two-factor authentication works in Zenvia Customer Cloud
      • How login works in Enterprise support service
      • How organizations work in Zenvia Customer Cloud
      • Create an account and login to Zenvia Customer Cloud
      • Home: Zenvia Customer Cloud overview
      • Integrations available in Zenvia Customer Cloud
      • What is Zenvia Customer Cloud?
      • First steps and Integration of your system (CRM or ERP) into Zenvia Customer Cloud
      • What are the technical requirements to use Zenvia Customer Cloud?
    • 03. Contacts
      • Company and department database in Zenvia Customer Cloud
      • Best practices for validating contacts in Zenvia Customer Cloud
      • How to add or edit contact information
      • How to create and assign labels to contacts in Zenvia Customer Cloud
      • How to organize and manage contacts in a list on Zenvia Customer Cloud
      • Invalid contacts
      • Sales contact management
      • Importing contacts from a file to Zenvia Customer Cloud
      • Introduction to the Zenvia Customer Cloud contact base
      • Contact List in Zenvia Customer Cloud
      • Contact profile in Zenvia Customer Cloud
      • Contact Segmentation Rules in Zenvia Customer Cloud
      • Request contact export in Zenvia Customer Cloud
    • 04. Message broadcast
      • 4.1 Broadcast
        • Schedule broadcast in Zenvia Customer Cloud
        • Assigning customer service in WhatsApp broadcasts
        • Best practices for sending emails
        • How to tag message broadcasts in Zenvia Customer Cloud
        • How to use variables for broadcast messages
        • Create an email with the Zenvia Customer Cloud builder
        • Send message at the best time in Zenvia Customer Cloud
        • Batch broadcast in Message Broadcast in Zenvia Customer Cloud
        • Send emails in Zenvia Customer Cloud
        • Send WhatsApp messages in Zenvia Customer Cloud
        • Send SMS messages in Zenvia Customer Cloud
        • Message Broadcast goal: what it is and how to define it in Zenvia Customer Cloud
        • Optimizing message broadcast content with AI
        • Reengage contact base in Zenvia Customer Cloud
        • Transfer contacts to sales support in WhatsApp broadcasts
      • 4.2 Automation
        • Activate, pause, and schedule an automation in Zenvia Customer Cloud
        • How to recover contact engagement with "We miss you" automation
        • How to use the communication rules builder
        • Creating an automated communication flow in Zenvia Customer Cloud
        • Transfer contacts for sales chat in automation flows
    • 05. Ads
      • Edit audience settings
      • Introduction to the Meta Ads Manager: Concepts and features
      • Daily budget: How it works and what to do about value fluctuations
      • Boost post
      • Link a Meta account to create Ads
      • Ads overview: Requirements and performance analysis
    • 06. Sales
      • 6.1 Overview
        • Overview Report: Understand your commercial service metrics
      • 6.2 Activity Monitor
        • Sales chat operation monitoring in Zenvia Customer Cloud
      • 6.3 Customer Inbox
        • Zenvia Convert App
        • Commercial customer inbox in Zenvia Customer Cloud
        • Shared Inbox in Zenvia Customer Cloud
        • Sending Messages in the Customer Inbox
        • Message sending errors in the Sales Customer Inbox
        • Start a sale with a Facebook Messenger Template
        • Start a customer service with a WhatsApp Message Template
        • About Click-to-Message Ads
      • 6.4 Integrations
        • How to integrate and use the Facebook catalog in commercial service
        • Asana integration with Zenvia Customer Cloud
        • Tiendanube integration with Zenvia Customer Cloud
        • Integrating leads received via email in Zenvia Customer Cloud
        • Integration of the Quotes App
        • Facebook Leads integration with Zenvia Customer Cloud
        • Integration of Google Drive with Zenvia Customer Cloud
        • Integrate Mercado Libre with Sales
        • Mercado Pago Integration with Zenvia Customer Cloud
        • Integrate Mercado Shops with Sales support
        • Integration of PayPal with Zenvia Customer Cloud
        • Integration of RD Station Marketing with Zenvia Customer Cloud
        • Integration of Salesforce with Zenvia Customer Cloud
        • Shopify integration with Zenvia Customer Cloud
        • Trello integration with Zenvia Customer Cloud
        • Integrate Unbounce with Sales
        • Integrate Virtual Spirits with Sales
        • Integrate WooCommerce with Sales
        • Integration of Zapier com Zenvia Customer Cloud
        • Integrate Zoho CRM with Sales support
        • Register and track visits and test drives in commercial service
      • 6.5 Settings
        • How to set up the service group’s business hours
        • How to create and use quick reply messages in sales service
        • Configuration and functioning of contact assignment in Zenvia Customer Cloud
        • Sales support group settings in Zenvia Customer Cloud
        • General settings of sales in Zenvia Customer Cloud
        • Customer service structure
    • 07. Support Service
      • 7.1 Tickets
        • Create, Edit, Duplicate, and Delete Tickets
        • SLA Details
        • Ticket Details
        • Merge Tickets
        • Panels and Views of Support Service
        • Relationships in Tickets
        • Overview of Tickets
        • Zoe in Tickets: Improve Text, Analysis Generated and Ask
      • 7.2 Monitor operation
        • Internal Message Functionality
        • Monitor Operation: Conversations and Agents
      • 7.3 Inbox Customer
        • Handling and Transferring Support Conversations
        • Support inbox
        • Sending message templates in support inbox
        • Pending in the Support Inbox
      • 7.4 Configurations
        • 7.4.1 Ticket configurations
          • Additional fields for tickets
          • Data classification in creating additional fields
          • Categories Settings
          • Tags Configuration
          • Justifications Settings
          • Priorities Settings
          • Service Settings
          • Status Settings
          • SLA Contracts Configuration
          • Set the default email for support service actions
        • 7.4.2 Conversation settings
          • Automatic Closure Settings
          • Customer support groups Settings
          • Business Hours Settings
          • Automatic messages Settings
          • Transfer Rules Configuration
          • Quick replies Settings
          • Automatic Distribution Settings
          • Pause status in support service
        • Support Service Settings
      • 7.5 More features of Service [Enterprise]
        • 7.5.1 Tickets
          • [Enterprise] Tickets API
          • [Enterprise] New panel rules and ticket views
          • [Enterprise] Panels and Visualizations: Customize Views
          • [Enterprise] Tickets: What They Are, How to Create, Clone, Merge, and Delete
        • 7.5.2 Analysis and data
          • [Enterprise] How to create and export custom ticket reports
          • [Enterprise] Indicators: How to use and configure dashboards and filters
          • [Enterprise] Reports: How to obtain information about the service structure
        • 7.5.3 Chat
          • [Enterprise] Chat Management: Monitoring and Metrics
        • 7.5.5 Settings
          • [Enterprise] Agreements (SLA): what they are and how to register a contract
          • [Enterprise] Attachment API in Zenvia Customer Cloud support service
          • [Enterprise] Time Tracking: Activities, Unit of measure, Type of hour and expense
          • [Enterprise] Automation: Triggers, Webhook, and Macros
          • [Enterprise] Classification: Services, Emergencies, Categories, Status, Justifications, and Tags
          • [Enterprise] Approval Rules Configuration
          • [Enterprise] People Configuration: Teams and Access Profiles
          • [Enterprise] Setting up and using Webhooks in Support Service
          • [Enterprise] Knowledge Base Settings
          • [Enterprise] Account Settings: Company, Parameters, and LGPD
          • [Enterprise] Chat Settings: Groups, Apps, Facebook Messenger, and WhatsApp
          • [Enterprise] Workflow Settings
          • [Enterprise] Additional Fields Settings and Display Rules
          • [Enterprise] Text editor tools for support service
          • [Enterprise] Brazil's General Data Protection Law (LGPD)
          • [Enterprise] Support service API access schedule and limit
          • [Enterprise] Satisfaction survey: Question settings
          • [Enterprise] Use of Telephony in Tickets: Outbound and Inbound Calls
    • 08. Chatbot
      • 8.1 First steps
        • Add and Manage Content in the Knowledge Bases
        • Getting to know the features of the Chatbot List
        • Defining the Objective and Type of Chatbot
        • Routing the bot conversation to a human agent
        • Link a Channel to the Chatbot
      • 8.2 Flow-based chatbot
        • 8.2.1 Constructor chatbots
          • Adding Content in the Chatbot Constructor
          • How to configure chatbot Destinations
          • How to Create Blocks and Connect Them
          • How to create and configure variables in a chatbot
          • Knowing other features of the Constructor
          • Creating a conversational flow from scratch
        • 8.2.2 Creating Flow Chatbots
          • Customer assignment in the Chatbot
          • How to configure the inactivity time of a flow chatbot
          • How to configure a Satisfaction survey in the flow chatbot
          • Troubleshooting Data Validation in Zenvia Customer Cloud
          • How to use the Open field in a flow chatbot
          • How to use WhatsApp Flows in a Flow based Chatbot
          • Setting Up a Chatbot for Click to WhatsApp Campaigns
          • Building a chatbot with the Construction assistant
          • Building a chatbot using a model
          • Building a blank chatbot
          • Choosing the format for creating a flow chatbot
          • Transferring the service of chatbots from flows to humans
      • 8.3 Generative AI Chatbot
        • Add Skill to the Chatbot
        • Add FAQ Skill to the AI chatbot
        • Add Integration Skill to the AI Chatbot
        • Add transfer skill to the AI chatbot
        • Creating a Generative AI Chatbot
        • Create and adjust the personality traits
        • Managing Chatbot Content on the Knowledge
      • 8.4 Qualification chatbot
        • Create Qualification chatbot
      • 8.5 Chatbot content
        • 8.5.1 Data output
          • Send File through the Chatbot
        • 8.5.2 Data input
          • Menu Chatbot Options List
          • File Request: Receiving Multimedia Content
        • 8.5.3 Conversation actions
          • API Call in Chatbot
          • Consult ZIP code in Chatbot
          • Intelligent response based on file in Chatbot
          • Intelligent response based on the internet in Chatbot
      • 8.6 Chatbot Analysis and Optimization
        • Consulting chatbot conversations
        • Optimize the Customer Journey with the Flow Map
      • 8.7 Deploy chatbots on channels and on your website
        • Deploy chatbots on channels and on your website
        • Integrate chatbot into your Website
    • 09. Expert agents
      • 9.1 Success
        • Actions in Success expert agent
        • Success expert agents
        • Conditions for execution success expert agent
        • Configure success expert agent timer
        • Success expert agent usage data
        • Usage Limit success expert agent
        • Available expert agent success templates
        • Latest executions and edits the success expert agent
      • 9.2 Support
        • Actions of support specialist agents
        • Support expert agents: what they are and how to create them
        • Conditions for executing the support specialist agent
        • Limits and restrictions for activating support specialist agents
    • 10. Analytics
      • 10.1 Contacts
        • Analysis of contact behavior
      • 10.2 Envío de mensajes
        • Broadcast performance analysis
        • Errors in broadcast message sending on Zenvia Customer Cloud
        • Exporting message broadcast reports in Zenvia Customer Cloud
        • Exporting a custom message broadcast report
        • Automation performance report in Zenvia Customer Cloud
        • Broadcast report in Zenvia Customer Cloud
        • Overview of Automations Analytics in Zenvia Customer Cloud
      • 10.3 Ads
        • Ads analysis in Zenvia Customer Cloud
      • 10.4 Sales
        • Quotes Analytics
        • Operation performance Analysis in Zenvia Customer Cloud
        • Teams Performance Analytics in Zenvia Customer Cloud
        • Mercado Pago Analytics
        • PayPal Analytics
        • Closing reasons Analysis
      • 10.5 Support Service
        • Channels Analysis
        • Response Time (SLA) Analysis
        • How to create and export a custom ticket report
        • Support Conversations
      • 10.6 Chatbots
        • Analytics of Chatbots in Zenvia Customer Cloud
      • 10.7 Success monitor
        • Success monitor
        • RFV
      • 10.8 Usage
        • Conditions and usage of InteractionZ
        • Consumption report in Zenvia Customer Cloud
    • 11. Settings
      • 11.1 Channels
        • Assigning account interactions
        • Registering a domain and adding email address
        • How WhatsApp channel activation works in Zenvia Customer Cloudd
        • How to publish your WebChat flow
        • How to use CSS to customize the style of your WebChat window
        • WhatsApp account settings in Zenvia Customer Cloud
        • Enable messaging for any country
        • Integrating Email channel in Zenvia Customer Cloud
        • Integrate the Facebook Messenger channel
        • Integrating the Instagram channel into Zenvia Customer Cloud
        • Integrating the SMS channel in Zenvia Customer Cloud
        • Integrate the WebChat channel into Zenvia Customer Cloud
        • Integrate Meta Ads Manager with Zenvia Customer Cloud
        • Marketing Messages Lite API (MM Lite API)
        • Overview of channels in Zenvia Customer Cloud
      • 11.2 Integrations
        • How to integrate Bling with Zenvia Customer Cloud?
        • How to integrate Google Sheets with Zenvia Customer Cloud?
        • How to integrate Mailchimp with Zenvia Customer Cloud?
        • How to integrate Microvix with Zenvia Customer Cloud?
        • How to integrate OMIE with Zenvia Customer Cloud?
        • How to integrate Tiny with Zenvia Customer Cloud?
        • How to integrate WBuy with Zenvia Customer Cloud?
        • Integrations available in Zenvia Customer Cloud
        • Duplicate contacts when integrating systems with Zenvia Customer Cloud
      • 11.3 Message templates
        • WhatsApp Message Template Library
        • Best practices for creating and sending WhatsApp message templates
        • Registration of SMS Message Templates in Zenvia Customer Cloud
        • Registration of WhatsApp message templates in Zenvia Customer Cloud
        • How to adjust and correct rejected templates on WhatsApp
        • How to create and manage email templates in Zenvia Customer Cloud
        • Use of buttons in WhatsApp message templates
      • 11.4 URL shortener
        • URL shortener in Zenvia Customer Cloud
      • 11.5 Tokens and Webhooks
        • Tokens & Webhooks for use in APIs in Zenvia Customer Cloud
      • 11.6 Sandbox tests
        • Sandbox tests in Zenvia Customer Cloud
      • 11.7 Users and organization
        • Add and manage organization users
        • Deactivate or delete a user from the organization in Zenvia Customer Cloud
        • User access profiles in Zenvia Customer Cloud
      • 11.8 Financial information
        • Check payments and billing of Zenvia Customer Cloud
        • New WhatsApp Business pricing model
      • 11.9 Plans and contracts
        • How to change my plan
        • My access to Zenvia Customer Cloud is restricted. What should I do?
        • Plans and payment methods in Zenvia Customer Cloud
    • 12. FAQ
      • Sentiment analysis in Zenvia Customer Cloud: What it is and how it works?
      • How to open and track tickets in Zenvia Customer Cloud
      • Send media messages with WhatsApp
      • How to monitor messages sent via API in Zenvia Customer Cloud?
      • How to restore the Sales conversation history?
      • Creating CSV files for import
      • Questions about usage and charges on Zenvia Customer Cloud
      • File Sending and Receiving and Social Media Integration Issues
      • WhatsApp Business monitoring and violations policy
      • WhatsApp rules and definitions
      • Rules for sending SMS messages
      • Area and country calling codes review in message broadcast
    • What's new in Zenvia Customer Cloud
    • All available articles
  • Zenvia Platform
    • 01. Concept and Acess
      • Two-factor authentication on Zenvia Plataform
    • 03. Your Account
      • 01. Invoices and payments
        • New WhatsApp Business pricing model
    • 04. Features
      • 02. Analytics Panel
        • Analytics Panel: Tracking message traffic
  • Solutions
    • Attraction
      • 04. Frequently Asked Questions
        • Area and country calling codes review in message broadcast
    • Conversion
      • 0.0 Start here
        • Quick Guide of Zenvia Conversion
          • Quick guide to Zenvia Conversion initial settings
        • Here are the available articles from Zenvia Conversion
      • 01. Concept and Acess
        • What is Zenvia Conversion
        • Create an account and login to Zenvia Conversion
        • Login via SSO in Zenvia Conversion
        • Cancel Account in Zenvia Conversion
      • 02. First Steps
        • Monitor Activities
        • Chats in Zenvia Conversion
        • Contact Database in Zenvia Conversion
        • Conversational Channels
      • 03. Features
        • 01. Chats
          • How the shared inbox works
          • Error sending messages in Zenvia Conversion
          • How to send a PayPal link to your clients
          • How to edit fields in HSM (pre-approved templates) on your phone
          • How to Block Document Attachments
          • What is a WhatsApp session
          • How to Schedule a Reminder
          • How to forward files and media in Zenvia Conversion
          • Customer reply to a specific message
          • Draft messages
          • How to find my Templates and Quick Responses
          • How to Forward Messages in Zenvia Conversion
          • How to add notes in Zenvia Conversion
          • How to send a location to your clients
          • Transferring Clients
          • How to send GIFs on Zenvia Conversion
          • How to use emojis in Zenvia Conversion
          • How to record salesfloor visits and test drives
          • Download images, documents, videos and audios from your conversations in Zenvia Conversion
        • 02. Contact Database
          • How can I upload multiple clients to Zenvia Conversion
          • How to Create a CSV File for Bulk Uploads
          • How to export your customers to Google Sheets
          • Additional Fields
          • Different Distribution Method from What Was Configured
          • How to send WhatsApp Broadcast Messages
        • 03. Reports
          • Reports: New contacts and conversations
          • Team Performance Report
          • Overview page in Zenvia Conversion
          • Report: Conversational Channels
          • Report: Quotes
          • How to visualize the information of the leads coming from Meta campaigns
          • App Developer Resources
          • Report: Resolution
          • How can I check my agent's Response Time
          • Performance Dashboard in Zenvia Conversion
          • Visit and Test Drive reports
        • 04. Configurations
          • Create, manage and edit labels
          • How do I set my working hours
          • What are quick responses and how to create them
          • Closing Reasons
          • How can I check my account status
          • Arrival Groups and Assigned Groups
          • Border Groups and Zones in Zenvia Conversion
          • How to create users in Zenvia Conversion
          • User's role and Group Organization in Zenvia Conversion
          • How to Change Your Account Language in Zenvia Conversion
          • How do I invite users to Zenvia Conversion
          • Group settings, new contacts waiting and average waiting time
          • How to edit a user’s information, role, and group
          • How the Unassigned List Works
          • How to update the working hours of your team
          • How to edit distribution methods for a group
          • How to delete users in Zenvia Conversion
          • How to set exclusivity periods in distribution rules
          • Hide Contact Numbers
          • How to edit and add your payment information in Zenvia Conversion
        • 05. Integrations of Conversion
          • 01. Zenvia Products
            • Zenvia Conversion Integration with Zenvia Bots
            • What is Zenvia Attraction and how to use in Zenvia Conversion
            • How to integrate Zenvia Attraction with my Zenvia Conversion account
            • Transferring the contact list from Zenvia Conversion to Zenvia Attraction
            • How to send bulk WhatsApp messages on Zenvia Attraction
            • How to identify a contact from a Zenvia Attraction campaigns
            • Zenvia Conversion Integration with Zenvia NLU
          • 02. Apps
            • Quotes App
            • How to activate the Google Drive app
            • Asana App in Zenvia Conversion
            • How to set Emails in Standard Format
            • Integration of Webchat with Zenvia Conversion
            • How to prioritize apps
          • 03. CRM
            • Salesforce in Zenvia Conversion
            • RD Station in Zenvia Conversion
            • Zoho in Zenvia Conversion
            • Unbounce App in Zenvia Conversion
          • 04. Marketplace
            • Webmotors
            • Leads in Cliengo in Zenvia Conversion
            • PayPal App
            • WooCommerce
            • Mailchimp campaign with Zenvia Conversion
            • Create tickets with Trello in Zenvia Conversion
            • Tiendanube App
            • MercadoPago App
            • How to activate and use the Shopify app
            • How to Integrate Zenvia Conversion with OLX
            • How to integrate Mercado Libre with Zenvia Conversion
            • Virtual Spirits
            • Zapier Integration Example: Google Sheets
            • An Example of Integration with Zapier: Hubspot CRM
            • Integration of Zenvia Conversion App and Zapier
            • Transactional Messages with Zapier
          • 05. Meta
            • How can I find my Facebook Manager ID
            • Requirements to request verification (the green badge) of your line in WhatsApp Business
            • Most used plugins and how to add the WhatsApp button to your website
            • Limitations of WhatsApp Business API
            • What is the Migration Between BPS/WhatsApp Providers
            • Steps and Conditions for Migrating Between BSPs
            • Why we use Instagram sessions and how they are calculated
            • Why we use Sessions on Facebook Messenger and how they are calculated
            • WhatsApp Message Templates in Zenvia Conversion
            • Add a Line in Minutes
            • How to create a link to your WhatsApp number
            • Transfers in WhatsApp
            • Steps to export your WhatsApp contacts list
            • Facebook Catalog
            • How to integrate Facebook Lead Ads and Instagram Ads
            • Facebook Messenger Integration
            • How to create a direct access link to your Facebook Messenger inbox
            • Tips for getting your Business Verified on Facebook
            • How to perform Business Verification on Facebook
            • How do I get a verified badge on Facebook
            • How to integrate Facebook Ads with my WhatsApp line
            • Instagram Integration with Zenvia Conversion
            • How to Create a Direct Access Link to Your Instagram Inbox
            • Problems with my Instagram Business account
            • Common mistakes to try to connect Instagram Business
            • Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
            • How does WhatsApp Business API works
            • How to create a Business Manager on Facebook
          • 06. Zenvia Conversion Bot
            • How to set up Zenvia Conversion Bot
            • What are Zenvia Conversion Bots Greeting Messages and how Can I Activate Them
            • Tips for creating greeting messages with Zenvia Conversion Bots
            • How to request contact details with Zenvia Conversion Bots
            • Share your typical response time
            • How to measure customer satisfaction with Conversion Bots
          • How to change the profile picture of your WhatsApp line or channel
          • How to activate the Act as user function
          • Setting an Away Message
          • How to set a greeting message for other sources
          • How to manually create an origin
          • How to Bring Leads from Google Ads into Zenvia Conversion
          • How to integrate leads coming from email with Zenvia Conversion
          • How to create custom distribution rules
          • Integrations in Zenvia Conversion
          • Is it possible to integrate a form without using Standard Format
          • Unverified Trial and Extended Trial
      • 04. Frequently Asked Questions
        • How to turn on notifications in Zenvia Conversion
        • How to contact the Support Team
        • HOW TOs: API
        • How to clear cache, cookies and site data
        • How to Request Account Expansion
        • Merger of Sirena with Zenvia Mexico: Incorporation of Corporate RFC
        • I'm Not Receiving Zenvia Conversion Browser Notifications
        • Notifications and WebHooks
        • FAQ about Billing, Users, and Credits in Conversion
        • Frequently asked questions about WhatsApp line at Zenvia Conversion
        • Why am I not receiving messages from Facebook Messenger
        • Can I Reuse my Number if I Already Started Using Zenvia Conversion
        • Media sizes and formats accepted in Zenvia Conversion
        • I have to update or refresh to see new messages and/or contacts
      • 05. APIs
        • Automation of Transactional and Conversational Messages through API
        • Advanced Debugging
        • Technical Documentation
        • Download Directory in CSV Format
        • Introduction: API Zenvia Conversion
        • Leads API in Zenvia Conversion
        • API: Frequently-Asked Questions
    • Movidesk
      • Movidesk: A Zenvia Solution
  • Tools
    • Bots
      • 03. Features
        • Integration of Zenvia Conversion with Zenvia Bots
          • How to Set Up the Zenvia Bots plugins
  • See more
    • External Products
      • Chat
        • 0.0 Start Here
          • 01. All available articles
        • 01. Concept and Acess
          • 01. What is Zenvia Chat
          • 02. How to access and log in to Zenvia Chat
          • 03. Create Zenvia Chat account
        • 02. First Steps
          • 04. How to access and set the language in Zenvia Chat (admin)
          • 05. Changing password and profile photo, view notifications
        • 03. Features
          • Agent
            • 01. Monitor services - Agent
            • 02. Access and language setting in Zenvia Chat - Agent
            • 03. Change profile picture
            • 04. Serving customers - Service Inbox
            • 05. Activate notifications
            • 06. Be available for services
            • 07. Managing contacts - agent
            • 08. Managing tasks
            • 09. Insert notes, tags and files
            • 10. Notification of WhatsApp Templates via Zenvia Chat
            • 11. View all my appointments - History
          • Analysis
            • 01. Channels
            • Voice calls
            • 07. Satisfaction survey
            • 03. Adherence
            • 04. Access History
            • 05. Customer Service History
            • 06. Custom analytics
          • Home
            • 01. Internal Message between Admin and agent
            • 01. Administrator dashboard in Zenvia Chat
            • Transfer service
          • Implementation Process
            • 01. Stages of the deployment process - Configurations and responsibilities
          • Service
            • 01. Agent List
            • 01. Waiting, first response, message and service SLAs
            • 02. Profile Permissions
            • 03. Transfer rules
            • 04. Departments
            • 05. Tags
            • 07. Quick responses
            • 08. Hours and Holidays
            • 09. Workdays
            • 10. Automatic Messages
            • 11. Automatic finish
            • 12. Content Filter
            • 13. Contact list
            • 14. Widgets
          • Settings
            • Account Preferences
              • 01. Account Preferences
            • Channels
              • 01. Webchat channel
              • 02. Email channel
              • 03. Facebook channel
              • 04. Telegram Channel
              • 05. Mercado Libre channel
              • 06. WhatsApp channel
              • 07. Custom Channel
            • Integrations
              • 01. Integrations - Webhook
              • 02. Integrations API
              • 03. Integrations - RD Station Marketing
              • 04. Zenvia Chat Data API
            • My Account
              • 01. Account information
              • 02. Plans
              • 03. FAQ - Zenvia Chat plans and licenses
          • Tasks
            • 01. Tasks
        • 04. Frequently Asked Questions
          • Frequently asked questions Zenvia Chat - FAQ
  • Reply with a link to article
031. Como configurar as regras de distribuição e condições de um aplicativo
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Created by KM on 2/23/2023 11:37 AM
Updated by Karine Moreira on 1/8/2024 11:27 AM
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