09. Customer reply to a specific message

Hi, Humans. How may we help you?

1 min

Created by Larissa Aniceto on 4/13/2023 2:31 PM

Updated by Leonora Alves on 11/4/2025 4:06 PM

Zenvia Conversion allows you, in some cases, to see when your customers respond to a message directly.

Zenvia Conversion allows you to see within the conversation when a customer responds to a specific message, be it with a text, a file or an image.

Note: You can only see messages cited by contacts, you cannot send citations from Zenvia Conversion, this is due to a limitation by the WhatsApp API that does not allow it.