Intelligent response based on the internet  content is used to generate intelligent messages automatically using Artificial Intelligence (AI). This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the brand's product/service in a generative way, using only the user's question and the description provided in the chatbot configuration.

For example, if your flow has a field about general doubts regarding the products, you can prepare a description that allows the chatbot to understand and respond to users' doubts even if they come in an unstructured and nuanced way. A good example would be: "Hello, I'm not feeling well and I need a doctor. Do the health plans from company XXX have a waiting period for surgeries?" In this case, the AI understands, organizes, and can respond with the waiting times, as long as they are contained in the description.

How to Access

The Intelligent response based on the internet content is available in the Constructor, and to access it, simply click on the three dots of the block or anywhere within it. This will open the Block Details modal, then follow these instructions:

Click on Add content > Conversation actions >Intelligent response based on the internet. Fill in the fields:

1. Command: description that will delimit the Artificial Intelligence (AI) to respond to the topics asked.
2. Describe how the response will be for other subjects: text you want to send to the customer if they ask something outside of the topics described in the previous field.
3. Default response: text you want to send to the customer in case there is a failure in locating the response.
4. Maximum response size: select Standard if you have no preference. By selecting Custom, you can specify the maximum number of characters for the AI to respond to a question.
5. Finally, click outside of this open block to save.

To use the Intelligent response based on the internet in Chatbot, you will use a variable called response_ia.response. Example of return:

{
 "response_ia": { 
 "intention": "definition", 
 "trust": 0.9, 
"temperature": "neutral", 

"response": "Movidesk, now known as Zenvia Service, is a Brazilian company that provides software solutions for customer service and service management. Its highly customizable and scalable platform is designed to enhance operational efficiency and deliver exceptional service. 
                   With features such as ticketing system, knowledge base, online chat, and automations, Zenvia Service centralizes customer demands in one place. Additionally, it offers service management functionalities to optimize internal workflows. 
                   Discover Zenvia Service's innovative solutions and drive your business success!"
 } 
}

Ready! Process completed.