Track the performance of your message sends in Analytics > Message Sending > Sending Performance and get a consolidated view of your campaigns. The tool centralizes all created, scheduled, and canceled sends, making it easier to monitor performance.

The information is organized into the following sections: Total Sends Created, Active Plan, Messages Sent by Channel, and Send Tracking. See the details below.

Total Sends Created

The Total Sends Created section shows the total number of sends made by your organization, along with the distribution by send status: completed, scheduled, and canceled.

By clicking the arrow next to each status count, you will be taken to the list below with the corresponding filter applied.

The delivery rate is the average number of delivered messages considering all sends across the channels contracted by your organization.

The data refers to the last 30 days and is based on the channels contracted by your organization.

Active Plan

Shows the amount spent on channels and Interactionz. It also includes a link to the Consumption Report.

Messages Sent by Channel

Displays the sending volume for each contracted channel over the last 7, 30, or 60 days.

Each card represents a contracted channel and includes the number of sends made through that channel and the percentage of messages successfully delivered.

Send Tracking

This is the list of sends, containing details of scheduled, completed, and canceled sends.

In the completed sends list, you can compare the performance of your sends. The list includes the following columns:

• Send Name: the name assigned to the send, followed by the creation date and time and the email address of the person who created it;

• Channel: SMS, WhatsApp, Email, or RCS;

• Status: indicates whether the send is Completed, Scheduled, or Canceled;

• Sent On: the date and time when the send was performed;

• Tags: the name of the tag assigned to the send;

• More Options: in the three-dot menu, you can choose View Details to access specific information about a send, Delete Send, or Duplicate Send.

Filter Sends

Sends can be filtered by:

• Search field: search by send name;

• Send status: All Sends, Completed, Scheduled, or Canceled;

• Send creation period: by default, sends from the last 30 days are shown, but you can also choose the last 7, 15, or 90 days, or All Time;

• Advanced Filters: apply more specific filters, including status, creation date, send date, channel, creator, and tags. Click Advanced Filters, select the desired criteria, and click Apply Filters. The list will be updated automatically with the matching results.

Done! Now just click the send name to view the details of a specific send.