In Zenvia Customer Cloud, organizations are accounts that group other subaccounts. There are two types of organizations:

• Main organization: your main account of origin.
• Suborganizations: are part of a main organization.

Each user has access to at least one organization.

Access organizations

1. In the top-right menu, click on the name of your organization.
2. Select Manage organizations. Here, you will see details such as:
   • Organization name
   • Organization ID
   • Creation date
   • Main organization (used when logging in)
   • Status (active or not, and the possibility to change it)

View organizations and hierarchies

To view the structure of organizations and suborganizations:

1. Click on View in hierarchy in the top-right corner of the list;
2. You can toggle between hierarchy and list views.

💡 Tip: Use the hierarchy view to better understand the relationship between organizations.

Switch between organizations

To switch organizations:

1. Click on the desired organization.
2. The switch occurs automatically.

Disable an organization

⚠️ Attention: Only the creator or administrators can deactivate organizations. It is not possible to deactivate the main organization.

To deactivate:

1. Go to the organization’s status.
2. Click the corresponding icon to change the status to  "Disabled".

You can reactivate it at any time.