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Deactivate or delete a user from the organization in Zenvia Customer Cloud
2 min
Created by Leonora Alves on 9/18/2024 2:45 PM
Updated by Leonora Alves on 5/15/2025 11:25 AM

As an Administrator of the account, you can deactivate or delete users from your organization.

  • Deactivate: The user loses access but can be reactivated at any time without losing data or settings.

  • Delete: Deletion is permanent. If the user needs to be added back, they will have to be registered as a new user.

How to deactivate a user

  1. Go to Settings > Users and organization;

  2. In the Users in this organization tab, locate the user and deactivate them. The status will change to Off ;

  3. If the user is active in more than one organization:

    1. Click on the user's name;

    2. In the list of organizations, disable the user in the desired ones by clicking on the icon . To deactivate a user from all organizations in which they participate, simply disable the first filter in the list.

⚠️ Attention: A deactivated user still appears in the users list and can be reactivated. If they are active in another organization, they will continue to access Zenvia Customer Cloud.

How to delete a user

  1. Go to Settings > Users and organization;

  2. In the Users in this organization tab, click on the user's name;

  3. Click on Delete this user.

⚠️ Attention: Deletion is permanent, and the user is removed from all organizations.

That's it! Now you know how to remove users from your organization.