Movidesk offers a robust ticketing and customer service solution designed to facilitate communication between companies and clients. Part of the Zenvia ecosystem, Movidesk optimizes internal support processes. 

Key Features

• Ticket Management: Registers, organizes, and tracks customer requests in a unified environment.
• Knowledge Base: Stores articles, solutions, and answers to frequently asked questions in a centralized library.
• Workflow Automation: Enables the configuration of triggers and rules to automate repetitive tasks, such as ticket assignment.
• Reports and Metrics: Provides dashboards with data on team performance and customer satisfaction levels.
• Integrations: Easily connects to CRMs, ERPs, and other communication tools.

Movidesk is now Zenvia

Zenvia acquired Movidesk and expanded its portfolio of customer experience solutions. This combination provides greater agility, personalization, and consistency in help desk and service desk operations, while integrating communication through channels like WhatsApp, SMS, and email.

Movidesk Help Center

Although it is part of the Zenvia ecosystem, the Movidesk Help Center is independent and focused exclusively on serving its users.

Discover how to transform customer service and communication! Access the Movidesk Help Center to find tutorials, guides, and more to boost your support operations.