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Session Management
3 min
Created by Maria Malheiro on 11/9/2026 7:30 PM
Updated by Maria Malheiro on 11/10/2026 9:57 AM

Session Management allows you to view, inspect, and delete conversation sessions from AI agents.

With this feature, you can find sessions using specific filters, such as agent, version, and contact ID, making it easier to identify the conversations you want to view or manage.

  • To access this feature, go to Zenvia Customer Cloud > AI Agents.

  • Click Session Management.

1. When should you use Session Management?

Session Management can be used in different situations, such as:

  • Finding conversations associated with a specific agent.

  • Viewing sessions related to a particular version.

  • Finding a contact's sessions using their identifier.

  • Managing conversation sessions across the organization.

This allows you to organize and manage AI agent sessions directly through the platform.

2. Understanding the available filters

Use the available fields to find the conversation sessions you are looking for.

Agent

Select the AI agent whose sessions you want to view. The field displays a dropdown menu with the All option, allowing you to include sessions from all agents or select a specific agent.

Version

Select the agent version you want to use as a search criterion. The field displays the All option and allows you to filter sessions by the corresponding version.

💡Tip: On the screen shown, the Version field initially appears disabled. Its availability depends on the selection made in the Agent field.

Contact ID

Enter the contact identifier to find the sessions associated with that contact. This filter allows you to narrow your search to conversations linked to a specific contact.

3. Apply or clear filters

After filling in the desired filters, you can use two options:

  • Apply: Runs the search using the selected criteria.

  • Clear: Removes the selected filters so you can perform a new search.

You can combine filters to make your search more specific.

Example: To find sessions associated with a specific contact, select the desired agent, choose the corresponding version if necessary, enter the Contact ID, and click Apply.

4. Delete sessions across the organization

When you click the Delete organization sessions button, all conversation sessions from all agents within the organization are deleted.

This action cannot be undone. Therefore, carefully evaluate the impact of deleting these sessions, as it may affect conversation history and the availability of sessions for future reference.