Category: 8.2.2 Creating Flow Chatbots

The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us

When setting up a chatbot, it's possible to define an idle timeout period. This period corresponds to the time the chatbot will wait for user interaction before executing a predefined action, such as ending the conversation or redirecting the flow.  This article aims to present the procedure for ena

Customer assignment ensures that a client is always served by the same sales agent responsible for their account. For example, a client in negotiation or part of an active sales portfolio is directed to the designated agent, ensuring continuity in the relationship and greater accuracy in commercial

Learn how to make the chatbot transfer a conversation to a human agent.  This transfer is useful when the chatbot can't solve everything on its own. In these cases, it's important that the conversation is passed on to a human agent to help the customer.  This guide will show you how to set up this s

Integrate the interactive messaging features offered by WhatsApp from Meta into your flow-based chatbot and provide more dynamic and efficient conversational experiences. WhatsApp Flows is a feature that allows the creation of conversational flows within WhatsApp. Some examples include automated res

The option to create a blank chatbot offers total freedom to define the conversational flow exactly as you want. Starting from scratch, you have full control to determine each step and interaction, tailoring the chatbot to the specific needs of your project. This approach is recommended for users wh

Using a model, you can simplify the process of creating a chatbot and build it more practically. These templates function as pre-configured structures that already include the main conversational flows and features you need, such as FAQs, Appointments, and Surveys. Use a modelTemplates allow you to

The Customer Satisfaction Survey allows you to measure how satisfied your customer was with the service received during the interaction with the chatbot. This way, you can obtain data and evaluations, and understand how your company can ensure it meets expectations. In Customer Cloud, you can create

The Open Field feature allows the chatbot to collect personalized user information. This setting can be used to capture any type of textual input or validate specific data, such as emails and phone numbers. In this article, we will explain how to configure the open field in your chatbot using a samp