04. Integrating the WhatsApp channel into Zenvia Customer Cloud
The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions.
Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in
09. Registering a domain and adding email address
The email domain is the entire part of an email address that comes after the @ symbol. You can create a custom domain with your company's name to give more authenticity to your messages. This article will guide you through the steps to register and add a domain.
⚠️ Attention: This feature is only av
01. Overview of Channels in Zenvia Customer Cloud
The Channels module in our solution integrates conversational channels with other modules in Zenvia Customer Cloud, enabling your company to provide effective customer service through practical and unified communication.
⚠️Attention: This functionality is only available for users with Operator or A
12. WhatsApp account settings in Zenvia Customer Cloud
Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can:
Customize the profile: Change your account’s appearance by updating the profile picture, name, description, and other associated information.
Set data storag
11. Assigning account interactions
Assign support channels to a specific agent or a support group. This way, all messages received through these channels will be directed to the responsible person or group.
Before assigning, make sure the channel is properly integrated and configured for support. The channels available for commercial
10. Enable messaging for any country
Zenvia Customer Cloud allows sending SMS messages to different countries. By default, your account is set up to send messages only to Brazilian numbers, but you can configure it to send SMS to any other country.
Configure sending to international numbers
To enable sending messages to numbers in any
06. Integrating the SMS channel in Zenvia Customer Cloud
The SMS channel allows for the sending of text messages and is widely used for managing marketing campaigns.
Customers with an active plan have access to various channels, including SMS. The channels are available in a single package with their respective unit prices. To learn more, check out the ar
02. Integrate the WebChat channel into Zenvia Customer Cloud
The Webchat channel allows you to provide services through your company's website.
Through the widget, which is the interface available on the site, customers can "call" your service operation for interaction. This way, you can:
Customize your chat: change the color, insert your logo, and choose th
07. Integrating the RCS channel into Zenvia Customer Cloud
RCS (Rich Communication Services) is a messaging standard that allows sending text messages, audio, videos, and photos. It's also possible to build interactive dialogues with your customers. All of this is done using Messages, the same Android system app that reads SMS.
With it, you can understand t
03. Integrate the Facebook Messenger channel
Messenger is Facebook's free messaging and chat service, which has its own application and platform. The tool is a comprehensive communication solution, allowing users to create conversational journeys to interact with the page and obtain various types of information.
Clients with an active plan hav