Category: 05. Chatbot

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers. This article is an introduction to guide you through the first steps and ensure that your solution meets your

The Transfer ability allows the chatbot to direct users to human service, whether it's sales or technical support. This is useful when the chatbot is unable to resolve the user's request or when the query requires a more personalized interaction, such as closing a sale or solving complex problems. E

Keep track of your customers wherever they are. Link your chatbot to conversational channels and automate all your operations. In this article: Link a Channel to the Flows Chatbot Link a Channel to the Generative AI Chatbot Prerequisites The integration of the channel you want to use is first don

In this new feature, you can define a context to send or request information available in external systems, as well as request services from them using API calls. Some examples of these actions are querying user information, checking order statuses or generating documents such as bills of exchange.

The Skills screen allows you to specialize a particular action for your chatbot, improving the user experience with more detailed responses.  To understand its function in practice, suppose you have a general knowledge base covering a variety of topics about your company. Also imagine that your cus

Interact with your customers directly on your website. Integrate a web chat with your Chatbot and automate all your operations. Follow the step-by-step instructions to link it. Step 1: Link Web Chat to Chatbot in Zenvia Customer Cloud Access the List of chatbots and click on the name of the chatbot

This guide aims to help you make your chatbot available on Instagram, ensuring it is ready to interact with users as soon as messages are sent to your business account.  ⚠️ Attention: To make a chatbot available on Instagram, you must have permanent administrator permissions for the company’s Facebo

The option to create a blank chatbot offers total freedom to define the conversational flow exactly as you want. Starting from scratch, you have full control to determine each step and interaction, tailoring the chatbot to the specific needs of your project. This approach is recommended for users wh

Using a model, you can simplify the process of creating a chatbot and build it more practically. These templates function as pre-configured structures that already include the main conversational flows and features you need, such as FAQs, Appointments, and Surveys. Use a model Templates allow you to