Category: 8.2 Flow-based chatbot

The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

The Zenvia Customer Cloud Chatbot Constructor offers all the necessary tools for any user to create an efficient and personalized chatbot. Through it, you can develop conversational flows that incorporate artificial intelligence, providing more humanized interactions and a more personalized customer

Customer assignment ensures that a client is always served by the same sales agent responsible for their account. For example, a client in negotiation or part of an active sales portfolio is directed to the designated agent, ensuring continuity in the relationship and greater accuracy in commercial

The Customer Satisfaction Survey allows you to measure how satisfied your customer was with the service received during the interaction with the chatbot. This way, you can obtain data and evaluations, and understand how your company can ensure it meets expectations. In Customer Cloud, you can create

Learn how to configure the transfer of a chatbot flow conversation to a human agent. This process ensures that the customer receives the necessary support, even when the chatbot is unable to resolve the demand on its own. Step-by-step to configure assistance transfer To configure the assistance tran

Creating a conversational flow is the process where you configure the chatbot to serve your customers.  In this article, you will find a detailed tutorial on how to design the bot’s structure in the Builder, using the available content to customize the interactions. Read carefully and use this mater

Welcome to the Chatbot Constructor! Learning how to create blocks and connect them is the first step to a functional and comprehensible conversational flow design. In this article, you will learn the basics by creating a basic conversation flow. For this, we will create a new chatbot as a test. Acc

The option to create a blank chatbot offers total freedom to define the conversational flow exactly as you want. Starting from scratch, you have full control to determine each step and interaction, tailoring the chatbot to the specific needs of your project. This approach is recommended for users wh

Using a model, you can simplify the process of creating a chatbot and build it more practically. These templates function as pre-configured structures that already include the main conversational flows and features you need, such as FAQs, Appointments, and Surveys. Use a model Templates allow you to