Category: 10. Settings

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

The integration between Tiny and Zenvia Customer Cloud allows you to automatically import your contact base, making it easier to use the data stored in Tiny for various communication journeys offered by Zenvia Customer Cloud. The process is simple: just start by generating the API Token in Tiny and

Users are people who will effectively access and use Zenvia Customer Cloud. They can be assigned to service groups as needed. ⚠️ Attention: Only users with the Admin profile can create and manage organization users. Types of user profiles Each user must be linked to a profile that defines their acce

Managing your WhatsApp account ensures that it is configured according to your needs and preferences. After activating the channel, you can: Customize the profile: Change your account’s appearance by updating the profile picture, name, description, and other associated information. Set data storage:

The integration between WBuy and Zenvia Customer Cloud allows you to automatically import data from your customer base, optimizing communication journeys. With this integration, you can import information such as customers, orders, products, and basic account data to use in your campaigns and intera

The integration between Microvix and Zenvia Customer Cloud allows you to automatically import your contact database, using the data stored in Microvix within the communication journeys offered by Zenvia Customer Cloud. ⚠️ Attention: This integration is available only for users with Viewer or Admin p

Integrating Bling with Zenvia Customer Cloud allows you to automatically sync your contact database, making it easier to manage sales, purchases, and financial operations. The configuration starts with installing the Zenvia Customer Cloud app in Bling and continues on the Zenvia platform. Follow the

Mailchimp is an email marketing tool that simplifies the creation, sending, and tracking of email campaigns. With the integration, you can export your contacts and create email campaigns using the contacts that are already in Zenvia Customer Cloud. ⚠️ Attention: This integration is available only fo

Google Sheets is a tool that allows you to create, edit, and share spreadsheets online. With this integration, you can export contact data between Google Sheets and Zenvia Customer Cloud. ⚠️ Attention: This integration is available only for users with Viewer or Admin profiles and for the Specialist,

Facebook Lead Ads simplify lead generation. Users simply need to click on your Facebook ad to open a form pre-filled with their contact details, ready to be sent directly to you. ⚠️ Attention: This integration is available only for users with Viewer or Admin profiles and for the Specialist, Expert,