The Zenvia Customer Cloud email builder allows you to quickly create visually appealing marketing messages without needing any code. You can use ready-made templates or build your email from scratch by combining content blocks and layout rows. Before you beginThis article explains how to use the bui

This article explains briefly and practically the stages of the deployment process, the necessary configurations and responsibilities. ⚠️ Attention: In order for Zenvia Chat to work with a chatbot hosted on Zenvia Bots, it is necessary to contact Zenvia to include the overflow component in the conv

The Monitor Operations is a feature that allows you to monitor support interactions in real time, view operational indicators, and access ongoing or completed conversations. The monitor view adapts according to the user’s profile, ensuring that each person has access only to the information and acti

1. What is the new Webchat 2.0 version? Webchat 2.0 is an evolution and modernization of the Webchat conversation channel within the Zenvia Customer Cloud platform. It allows companies to embed a chat window directly into their websites or applications to assist customers in real time. It serves as

In this article, you will find information about triggering e-mail messages in Zenvia Customer Cloud.

Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits. ⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left