The Channels module of our solution integrates conversational channels with other Zenvia Customer Cloud modules, allowing your company to provide effective customer service through practical and unified communication.
⚠️ Attention: This feature is only available to users with Operator or Admin profiles.
Available Channels for Integration
To access the module, choose Settings > Channels in the side menu.
The following channels are available:
- WebChat.
- Facebook Messenger.
- WhatsApp.
- Instagram.
- SMS.
- Email.
Channel integration plays a key role in the modules offered by Zenvia Customer Cloud and is the first step before using some available features. For example:
- Message Blasts Module: It is mandatory to integrate the channel you will use for blasts. It can be SMS, WhatsApp, Email, or RCS.
- Commercial Service Module: Integrating the WhatsApp channel is required to use the Service Inbox. Other channels like Facebook, Instagram, Email, and WebChat are optional.
- Support Service Module: It is mandatory to integrate the channel you will use for support. It can be Email, WebChat, Instagram, Facebook Messenger, RCS, or WhatsApp.
- Chatbot Module: At least one active channel, such as WebChat, Instagram, Facebook Messenger, RCS, or WhatsApp, is required to make the chatbot available to customers.
Refer to the documentation for each integration to proceed:
- Integrate WebChat Channel
- Integrate Facebook Messenger Channel
- Integrate WhatsApp Channel
- Integrate Instagram Channel
- Integrate SMS Channel
- Integrate RCS Channel
- Integrate Email Channel
💡 Tip: We recommend caution when using the channel deletion feature. After deletion, it will no longer be possible to send or receive messages through the deleted channel. Therefore, ensure that no communications or campaigns will be negatively impacted before proceeding.